Manage or restore PaddlePal Pro
Manage PaddlePal Pro using the Apple Account that made the purchase. The app shows current plans, local prices and any offer eligibility.
View or cancel a subscription
- On iPhone, open Settings → your name → Subscriptions.
- Select PaddlePal.
- Review the renewal details and use Apple’s available options to change or cancel the subscription.
You can also open Settings → Manage Subscription inside PaddlePal. Deleting the app does not cancel an App Store subscription. See Apple’s cancellation instructions for account-specific steps.
Pro is paid for but features are locked
- Check the subscription is active in Apple’s subscription settings.
- Check that the App Store uses the same Apple Account as the purchase.
- Open PaddlePal with an internet connection and use Restore Purchases on its purchase screen where offered.
- Allow the account status to refresh. If using Watch, open PaddlePal on iPhone and Watch while they are connected.
Do not buy a second subscription just to test access. If you are using TestFlight, a promotional offer or a different Apple Account, tell support.
Refunds and payment questions
Apple handles App Store billing. Use Apple’s Report a Problem service to review eligible purchases and request help. A refund is not guaranteed.
For an access problem, tell PaddlePal support what Apple’s subscription screen shows, your app version and the error. Remove payment details before sharing screenshots.
Redeem a promotional code · Update PaddlePal
Still need help? In PaddlePal, open Settings → Get Support, or email support@paddlepal.net.