Trip Failed to Record
If a paddle is missing from your Logbook, first check whether it was saved in Apple Health. A workout and its route may arrive at different times, particularly after recording on Apple Watch.
Check these first
- Open PaddlePal’s Logbook and clear any search or date filters.
- Open Apple Health → Browse → Activity → Workouts → Show All Data and look for the session by date and time.
- If you recorded on Watch, bring the Watch and iPhone together, keep Bluetooth and Wi-Fi enabled, and open PaddlePal on both devices. Allow time for syncing.
- Check PaddlePal’s Apple Health permissions for Workouts and Workout Routes. Return to the app after granting access.
- Update PaddlePal on both devices before your next session.
If the workout exists in Health
Keep it. Do not delete the Health workout or reinstall PaddlePal as a first troubleshooting step. Tell support that the Health record exists and whether the Logbook entry, distance or route is missing.
If there is no saved workout
Look for any recovery or save prompt when reopening PaddlePal. If the session was discarded or never saved, recovery may not be possible. Contact support with the approximate start time, duration, recording device, app version and any error shown.
An older long-session saving issue was addressed in the 2025 releases. That historical fix is not a diagnosis for every missing workout today.
Location permissions · Update PaddlePal
Still need help? In PaddlePal, open Settings → Get Support, or email support@paddlepal.net.